E-commerce returns are contributors to environmental struggles and are regularly ignored. The clothes sector is the second-largest source of pollution in the globe. Online returns contribute about 5 billion tons of landfill garbage annually and generate a similar quantity of carbon dioxide that over 2 million vehicles make in a year. It costs retailers more packaging and labor when returns are made.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items marked final sale are excluded from any returns or exchange. Shipping is not refunded and customers are responsible for any and all return shipping fees. Other Rules and Restrictions apply, as usual. See below for additional return rules.

 

RETURNING YOUR ONLINE ORDER

1. Returns must be requested within 14 days of your order date.
2. Once approved, returns must be shipped within 2 days.
3. International customers should mail returns back, at their expense, using their preferred shipping method.
4. Refunds are processed within 5-10 business days after receiving the item(s) back.
5. Item must be in the same condition that it was received, including any packaging.
6. All tags must be attached & invoice or receipt included.

 

RETURN RESTRICTIONS

1. Returns requested (1) more than 14 days after your order date, or (2) without a receipt are not eligible for return.
2. Returns not shipped within 2 days of return approval will be denied.
3. Merchandise that is used or worn, or missing any tags, will not be accepted for refund.
4. Garments not in their original bags (if applicable) will not be accepted.
5. Due to our ever-changing inventory, exchanges are not available for online orders.
6. Shipping and handling costs are non-refundable, unless the merchandise is defective.
7. Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
8. Other restrictions may apply.

To start a return, you can contact us at support@saintmachina.com. Please note that customers are responsible for return shipping fees. If your return is accepted we'll email you the shipping address information.

After we've received the returned item, if your return is approved we’ll send you a notification that your return has been accepted and that your refund will be processed. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@saintmachina.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@saintmachina.com.